Amazing Team Building
Terms & Conditions
It is a requirement of each booking with Amazing Team Building that parking be provided or reimbursed by the client. This has not been included in your event price. Should a parking space be unable to be provided on the day, parking costs will need to be reimbursed after the event. Please keep in mind that your hosts may have equipment to carry and may be coming from another event. Close-by parking is essential to beginning the event on time and Amazing Team Building will not be responsible for late starts, should this condition be neglected.
We understand that things can change…
That shouldn’t mean you lose out. Our booking terms, cancellation and change policies keep this in mind.
Cancellation & Change Policy
All AmazingCo Experiences
(Speciality Partner Bookings Excluded)
Final number of participants for your event must be confirmed 14 days before the date. Refunds will not be given within 14 days if your numbers drop, or if people do not show on the day. Any increases to final numbers will be reviewed on a case by case basis depending on host availability. Any additional participants added to your booking must be paid for within 3 days of changing your event, unless you are adding participants within 7 days of your event, in which case payment must be made up front.
If you decide to cancel your confirmed event you will be invoiced as per the following conditions:
Within 2 months of event date: 25% of the total booking amount
Within 1 month of event date: 50% of the total booking amount
Within 14 days of event date: 100% of the total booking amount
Wet Weather & Rescheduling Policy
All AmazingCo Experiences
(Speciality Partner Bookings Excluded)
If you decide to reschedule within 14 days of your event date due to weather or unforeseen circumstances, you will be charged 100% of the total estimated cost of your booking. This cost varies depending on the costs that have been incurred by our team.
Speciality Partner Bookings Policies
In-Person Trivia
Cancellation Policy
The booking will not be confirmed until the deposit is paid. If you cancel your booking after the deposit has been paid, the deposit amount will be retained as a cancellation fee. The deposit amount is subject to change depending on the booking specifics.
COVID Cancellation
If Covid-19 regulations and restrictions affect the status of your event, we will work with you to postpone your event to a later date until it is safe to do so. We will work to adhere to government regulations, but also adhere to our cancellation policy. If your event has to be cancelled due to COVID-19 restrictions and cannot be postponed, the deposit amount will be retained as a cancellation fee.
Laser Tag
Cancellation Policy
Customers are welcome to cancel their event by delivery of written notice, no later than 21 days before the date of the booking. In the event of such notice not being given, full payment will be required in respect of any cancelled arrangements. All payments are not refundable.
COVID Postponement
At least 12 hours before the start of the event, by telephone or email. We grant the customer a 12 month period to reinstate the booking. If the booking has not been fully paid, then the booking will be subject to whatever pricing applies at the new date.
Wet Weather Policy
Poor weather conditions: You need to contact us at least 6 hrs before your event is due to start. Full payment will still be required if you inform us of your decision to cancel/postpone due to poor weather, and our staff have already departed for your event. If you postpone in accordance with this clause, you can transfer your payments to a new laser tag event within a six month period.
Severe Weather Warning: The safety of our staff and participants is paramount - we reserve the right to force postponement or abandon play if there is a severe weather warning in place that could affect play, or flooding/bushfires that could compromise access to your venue.
Archery Attack
Cancellation Policy
We require 2 weeks' notice for cancellation. If the event is cancelled within a two-week window of the event we will take a $1,000 deposit. If the client decides to postpone we are happy to work with them on a new date with no penalty.
Catering
Changes Policy
All changes to orders must be placed 3 business days prior to the function. This is working days notice, ie: Wednesday for a Sunday order. If changes need to be made after this time, then we may be able to accommodate your request, however an administration charge may apply. This applies to all facets of the event, being final numbers, menu changes, timing and location details.
Cancellation Policy
Any cancellation made to an order 2 day prior to the function, then 50% of the balance is due.
Any cancellation made to an order with more than 7 days notice prior to the function date, the deposit is fully refundable. If between one day and one week notice, the deposit amount is non-refundable.
Train Heist, Spy vs Spy, Gatsby Gamble, Twisted Trivia or Out of the Bottle:
Cancellation and Postponement Policy
14 working days or less prior to the event date:
100% of the event fee will be charged to cover cost associated with the delivery of the event on the original date and loss of income through holding the booking for the client, plus 100% of any associated event delivery costs, where already incurred, such as travel, accommodation, event consumables etc, plus 100% of any associated event costs where we are liable to suppliers on behalf of the client such as Venue Hire, Catering, Transfers etc.
15-30 working days prior to the event date:
75% of the event fee will be charged to cover cost associated with the delivery of the event on the original date and loss of income through holding the booking for the client, plus 100% of any associated event delivery costs, where already incurred, such as travel, accommodation, event consumables etc, plus 100% of any associated event costs where we are Liable to suppliers on behalf of the client such as Venue Hire, Catering, Transfers etc.
30 working days or greater prior to the event date:
25% of the event fee will be charged to cover cost associated with the delivery of the event on the original date and loss of income through holding the booking for the client, plus 100% of any associated event delivery costs, where already incurred, such as travel, accommodation, event consumables etc, plus 100% of any associated event costs where we are Liable to suppliers on behalf of the client such as Venue Hire, Catering, Transfers etc.
In the situation where a request is made to postpone one of these events, rescheduling is strictly subject to availability and must be within 3 months of original date.
Changes Policy
Final participant numbers are required one week prior to the event date. Participant increases can be accommodated after this date and if moving tier, the additional cost will be invoiced and require payment prior to the event date. A decrease in numbers after this time will not incur a refund.
In-Person Cooking Classes
Cancellation Policy
If cancellation is made of more than 14-day notice, we will refund 1/2 deposit or you can reschedule your booking later.
If a cancellation is made between 7-14 days prior to the event, we will issue no refund of your deposit, however, you can reschedule your booking later.
For a cancellation is made within 7 days, no refund will take effect and you will have to pay for the minimum charge $1,250.
Changes Policy
Final numbers and dietary requirements for your session must be confirmed no later than 7-day prior to the start time of the cooking session in order to give us enough time to pre-order the necessary ingredients and staff.
For rescheduling made more than 7 days prior to departure, there is no charge to change to your new date.
For rescheduling made within 7 days prior to the event, there is a 35% charge to change the date.
No refund or reschedule will take effect (1) if you fail to arrive at the venue at the time stipulated, (2) if you voluntarily leave your class after it has commenced, (3) if you need to leave the event for reasons of bereavement, injury or illness.
COVID Postponement
If we, in our reasonable opinion, consider that any Force Majeure event (including COVID-19) prevents our kitchen from lawfully or safely providing any products or services subject of the booking contract with you, we may immediately by written notice: terminate the booking in whole or in part; change your arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs.